Review: LATAM Airlines New Business Class 787-9 Sao Paulo To Santiago refers to a detailed account of a premium flight experience aboard LATAM’s modern Boeing 787-9 aircraft. This review covers everything from booking with miles to the in-flight comfort, seat features, dining, and service on the short international route between Brazil and Chile.
Flying in LATAM’s new business class means stepping into comfort, modern design, and thoughtful service. With lie-flat seats, personalized attention, and a beautiful cabin setup, this flight turns a 4-hour journey into a relaxing retreat above the clouds.
In this Review: LATAM Airlines New Business Class 787-9 Sao Paulo To Santiago, readers will get insights into cabin layout, seat design, in-flight entertainment, dining quality, and amenity offerings. The review highlights why this product competes with some of the best in the industry, especially for travelers looking for luxury on short-haul international flights.
Flight Overview & Booking the LATAM Business Class Experience
The São Paulo to Santiago route spans 1,800 kilometers with a flight duration of approximately 2 hours and 45 minutes. LATAM Airlines operates multiple daily frequencies using their modern 787-9 Dreamliner fleet, featuring 30 business class seats in a 1-2-1 configuration.
Flight Details:
- Route: GRU-SCL (LA715)
- Aircraft: Boeing 787-9 Dreamliner
- Business Class Capacity: 30 seats
- Configuration: 1-2-1 layout
- Flight Time: 2h 45m average
Booking this premium cabin experience proved straightforward through LATAM’s website. Award availability using British Airways Miles offered excellent value at 17,500 Avios plus taxes. Cash prices typically range from $800-$1,400 depending on season and demand.
The airline’s mobile app functionality impressed me during check-in, allowing seat selection 24 hours prior to departure. Frequent flyer status holders enjoy additional benefits including complimentary upgrades when available.
Ground Experience at São Paulo GRU Airport
GRU Airport’s Terminal 3 handles all LATAM Airlines operations efficiently. Business class passengers receive dedicated check-in counters that processed my boarding pass and baggage in under five minutes.
Airport Experience Highlights:
- Premium check-in: Dedicated counters with minimal wait times
- Security: Priority lanes reduced wait to 10 minutes
- Lounge access: LATAM VIP Lounge available for business passengers
- Boarding: Priority boarding from Gate 23
The LATAM VIP Lounge at GRU provides a solid pre-flight experience. Fresh food options, premium beverages, and comfortable seating create the right atmosphere before departure. WiFi performance exceeded expectations with download speeds reaching 45 Mbps.
Boarding process began 45 minutes before departure. Business class passengers boarded first through the jetbridge, creating a seamless transition onto the aircraft.
Cabin Design & Hard Product Deep Dive
Stepping into LATAM’s 787-9 business class cabin, the modern design immediately catches your attention. The 30-seat configuration in 1-2-1 layout ensures every passenger enjoys direct aisle access.
Seat Configuration and Layout
| Seat Type | Dimensions | Features |
|---|---|---|
| Window Seats | 21″ wide, 6’6″ bed length | Maximum privacy, personal storage |
| Center Seats | 21″ wide, 6’6″ bed length | Ideal for couples, shared console |
| Pitch | 60 inches | Industry-leading legroom |
| Recline | 180 degrees | Full lie-flat bed conversion |
Seat 7A provided my home for this journey. The window position offered stunning views while maintaining excellent privacy through the high shell design. Storage compartments include:
- Large overhead bin space
- Personal item compartment beside seat
- Magazine pocket with tablet holder
- Small personal effects drawer
- Coat closet behind seat
Technology Integration Excellence
The IFE system features a responsive 18.5-inch touchscreen loaded with entertainment options. Power outlets and USB ports are strategically positioned for easy access during all phases of flight.
Connectivity options include:
- High-speed WiFi throughout the cabin
- Universal power outlet (110V)
- USB-A and USB-C charging ports
- Bluetooth audio connectivity
- Personal device integration capabilities
Cabin ambiance benefits from the 787 Dreamliner’s advanced features. LED lighting adjusts automatically, while the pressurization system maintains comfort equivalent to 6,000 feet altitude rather than traditional 8,000 feet.
Service Excellence Analysis
LATAM’s cabin crew delivered service that exceeded my expectations from the moment I stepped aboard. The flight attendant greeted me personally, offered a welcome drink, and provided a brief cabin orientation.
Service highlights included:
- Pre-departure champagne: Champagne Vollereaux served in proper glassware
- Personalized attention: Crew remembered my name throughout the flight
- Language proficiency: Seamless communication in Portuguese, Spanish, and English
- Proactive service: Anticipating needs before requests
- Cultural warmth: Genuine South American hospitality
The crew’s professionalism shined during meal service. Rather than rushing through the process, they took time to explain menu options and accommodate special requests. This attention to detail transforms a short regional flight into a memorable luxury flying experience.
Problem resolution proved exemplary when my seatmate requested assistance with the entertainment system. The flight attendant provided patient, thorough support without disrupting other passengers.
Culinary Experience Breakdown
LATAM’s business class dining program surprised me with its quality on this relatively short flight. The breakfast service featured locally-sourced ingredients showcasing South American flavors.
Menu Analysis
Appetizer Options:
- Fresh tropical fruit selection
- Brazilian açaí bowl with granola
- Smoked salmon with cream cheese
Main Course Selections:
- Grilled beef tenderloin with chimichurri sauce
- Pan-seared sea bass with quinoa pilaf
- Vegetarian quinoa bowl with roasted vegetables
Beverage Program:
- Premium wine selection featuring Chilean and Argentine varietals
- Top-shelf spirits including Pisco Sour specialties
- Fresh-pressed juices and specialty coffees
- Champagne Vollereaux available throughout service
The meal quality impressed me significantly. The grilled beef tenderloin arrived perfectly cooked, while the chimichurri sauce added authentic South American flair. Presentation rivaled upscale restaurant standards.
Dietary accommodations receive careful attention. Passengers with special requirements praised the crew’s thorough approach to allergen management and religious dietary needs.
Entertainment & Connectivity During Flight
The IFE system on LATAM’s 787-9 delivers comprehensive entertainment options perfect for the 2.5-hour flight duration.
Content Library Includes:
- 150+ movies in multiple languages
- Popular TV shows including recent releases
- Music collection spanning Latin American and international artists
- Games and applications for all age groups
- Flight information with real-time map tracking
System performance remained smooth throughout the flight. The 18.5-inch touchscreen responded quickly to touch commands, while noise-canceling headphones provided clear audio quality.
WiFi assessment revealed impressive capabilities:
- Download speeds: 25-35 Mbps consistently
- Upload speeds: 8-12 Mbps average
- Pricing: $19 for full flight connectivity
- Reliability: No disconnections experienced
- Coverage: Strong signal throughout route
Personal device integration worked flawlessly. Bluetooth connectivity allowed use of personal headphones, while multiple charging options kept devices powered throughout the journey.
Sleep Quality & Comfort Assessment
Though this early morning flight didn’t require extended rest, I tested the lie-flat bed conversion to evaluate comfort levels for longer routes.
Bed conversion process takes approximately 30 seconds using intuitive seat controls. The final product creates a 6’6″ sleeping surface suitable for passengers up to 6’2″ in height.
Bedding quality includes:
- Premium pillow: Down alternative with good loft
- Soft blanket: Lightweight yet warm wool blend
- Mattress pad: Thin but adequate cushioning
- Privacy: Excellent shell design blocks cabin lighting
Noise levels remained remarkably low thanks to the 787 Dreamliner’s advanced acoustic engineering. Engine noise barely registered during cruise, while cabin disturbances stayed minimal.
The window shade dimming technology allowed precise light control. Combined with adjustable LED lighting, passengers can create optimal rest conditions regardless of external conditions.
Arrival Experience & Santiago Landing
Descent into Santiago provided breathtaking views of the Andes Mountains. The crew prepared the cabin efficiently while maintaining service quality until final approach.
Santiago arrival benefits included:
- Priority disembarkation: Business passengers exited first
- Immigration: Dedicated lines reduced wait times
- Baggage handling: Priority delivery within 15 minutes
- Ground transportation: Easy access to taxis and Uber services
The overall journey from GRU boarding to SCL exit took approximately 4.5 hours total. This efficiency makes the route practical for same-day business meetings.
Fatigue levels remained minimal thanks to the comfortable seating and cabin environment. The 787 Dreamliner’s advanced pressurization system contributed significantly to arrival freshness.
Value Proposition Analysis
LATAM business class on the GRU-SCL route delivers solid value when considering the complete travel experience.
Pricing Context
| Booking Method | Typical Cost | Value Rating |
|---|---|---|
| Cash Purchase | $800-$1,400 | Good for 2.5hr flight |
| Mileage Redemption | 17,500 Avios + taxes | Excellent value |
| Upgrade from Economy | $400-$600 | Reasonable premium |
Award redemption using British Airways Miles or other oneworld partners provides exceptional value. The 17,500 Avios requirement represents roughly 30% of long-haul business class awards while delivering 80% of the experience.
Competitive comparison against regional carriers:
- Avianca: Similar hard product, less consistent service
- Copa Airlines: Good value but older aircraft on some routes
- TAM/GOL: Limited business class offerings on this route
Best use cases for this premium cabin include:
- Business travelers requiring arrival freshness
- Connecting passengers using GRU or SCL as hubs
- Special occasions warranting extra comfort
- Award travelers seeking maximum redemption value
Actionable Recommendations for LATAM Business Class
Seat selection strategy proves crucial for optimal experience:
Best Seat Choices:
- Rows 6-8: Quieter location, faster service
- Window seats (A,F): Maximum privacy and views
- Avoid Row 1: Galley proximity creates noise
- Center seats (D,E): Perfect for traveling companions
Booking timing significantly impacts pricing:
- Advance purchase: 60-90 days optimal for cash tickets
- Award availability: Better options 3-4 months ahead
- Seasonal considerations: Avoid peak summer (Dec-Feb) for best prices
Pre-flight preparation recommendations:
- Mobile check-in: Exactly 24 hours prior
- Lounge access: Arrive 2 hours early to enjoy amenities
- Dining preferences: Pre-select meals during booking
- Entertainment: Download backup content for device connectivity
Service optimization tips:
- Introduce yourself: Crew appreciation enhances service
- Meal timing: Request early service if connecting
- Special requests: Communicate dietary needs during booking
- Amenity kit: Keep for future travels
Final Verdict & Rating
Overall Rating: 8.5/10
LATAM Airlines business class on the São Paulo to Santiago route delivers a premium travel experience that justifies the investment. The combination of modern hard product features, excellent service, and route efficiency creates compelling value.
Would I fly again? Absolutely. This 787-9 Dreamliner experience sets the standard for South American business class travel. The seamless travel experience from GRU check-in to SCL arrival exceeded expectations.
Best fit traveler: Business professionals requiring arrival freshness, award redemption seekers, and travelers valuing South American hospitality will find exceptional satisfaction.
Future outlook: LATAM continues investing in fleet modernization and service enhancements. Recent cabin design updates and expanded route network position the airline competitively against North American and European carriers.
The LATAM business class experience proves that regional carriers can deliver international premium travel standards. For the GRU-SCL route specifically, this product represents the gold standard among available options.
Key takeaway: Book this flight when seeking genuine luxury flying experience in South America. The investment pays dividends in comfort, service, and overall traveler satisfaction.
conclusion
The Review: LATAM Airlines New Business Class 787-9 Sao Paulo To Santiago shows a smooth and enjoyable flight. The seat was comfortable, the cabin was quiet, and the staff was friendly. The food was well presented, and the flight felt peaceful from start to finish.
Overall, the Review: LATAM Airlines New Business Class 787-9 Sao Paulo To Santiago proves that LATAM offers a solid premium product. It’s a great choice for travelers who want comfort and style on a short international flight. The experience is worth it for both frequent and new business class flyers.
FAQs
1. What cabin product does LATAM offer on the 787‑9?
LATAM’s redesigned 787‑9 features a new business-class suite with sliding doors and full lie-flat seats in a 1‑2‑1 layout.
2. How many 787‑9s are retrofitted with the new suites?
The airline is upgrading 24 of its 37 Dreamliners by end of 2026, including some 787‑9s.
3. Can you earn or redeem miles for this flight?
Yes—LATAM Pass and partner programs like Alaska, Delta, Qatar Privilege, and Virgin Atlantic let you book business class on this route.
4. What in‑flight amenities are included?
Amenities include premium bedding, amenity kits (toothbrush, eye mask, socks), USB‑A/C ports, and a large IFE screen.
5. How is the service quality on this route?
Reviews consistently praise LATAM’s friendly and efficient crew, streamlined dining, and comfortable seating—offering a well‑rounded experience.
